FAQ
General
Can I leave my children at Tabatinga any time?
No, all children must be supervised by a parent or guardian (minimum 18 years old) at all times when visiting a Tabatinga centre.
The only time you can leave your children with us is during a Drop & Dine session.
Why can’t I bring in my own food?
Many children suffer food intolerances, so to ensure that we can control our environment and be able to accurately advise parents of what foods their children are likely to come in contact with, we cannot allow outside food of unknown composition to be brought in.
However, as a minimum, you may bring in drink bottles and baby formula, in the case of some venues, they may also allow you to bring in fresh fruit & vegetables. Please check your local Tabatinga venue for further information. If your child has special dietary requirements please speak with our reception staff on your entry and we will accommodate your needs.
My child looks like they have a contagious illness, why can’t I bring them in?
Tabatinga staff will refuse entry to those persons suspected of being ill or carrying disease to ensure the safety and wellbeing of our other guests and staff. All children are visually assessed by reception staff upon their arrival at reception. It is appropriate that reception staff question the adult or guardian responsible for a potentially infectious child to ascertain their health prior to allowing them entry. In severe cases where parents or guardians assure staff that there is no risk to other guests it may be appropriate to ask them to provide a letter from a General Practitioner before future entry is granted.
If a suspect person has gained entry without detection and they are subsequently brought to the attention of staff, it is appropriate for staff to question the supervising adult or guardian concerned. If suspicions warrant exclusion from the venue, then the parties concerned will be asked to leave the venue forthwith. In these cases a refund or a return entry pass will be issued so the person/s involved are not financially inconvenienced and may re-enter the venue when the risk of contagion has passed.
Some of the more common illnesses or contagious aliments may include, but are not limited to, conjunctivitis, diarrhoea, vomiting, chickenpox, hand foot and mouth disease, head lice, measles, mumps, tinea and impetigo.
Why do my children need to wear socks?
The wearing of socks is a health consideration first and foremost as the foot can carry unseen contagious ailments such as hand, foot and mouth disease or tinea. Socks also protect small toes from getting caught in the safety and support netting as well as provide less resistance to those play elements that are designed for sliding such as the slides. They also help protect the integrity of the mostly vinyl equipment. At some of our Tabatinga venues, customers are required to wear Grip Socks as a requirement of entry. Please check with your local Tabatinga venue for more information.
Can adults play on the equipment as well?
At Tabatinga we encourage families to participate together, to get an ‘all of family’ experience. As such adults are welcome to climb, shoot, slide and chill with their children on all the appropriate attractions and equipment. Adults must wear socks (at some venues, Grip Socks) if they wish to climb through any of the play structures and there is a small extra fee for adults who wish to participate in any of the other attractions.
Can I get a pass out and come back in later?
It is an individual venue decision whether they want to offer a pass out service for its customers. However in all cases a parent or guardian cannot leave an unsupervised child in the venue at any time.
If pass-outs are offered they will only be redeemable on the same day of issue. If you feel you will want to avail yourself of a pass-out, please check with reception staff prior to your entry to ascertain whether the venue offers such a service.
Do I need to book?
Generally we are well prepared for lots of customers, but if you have a large group coming in, booking ahead is always preferred. That way we can make space available for your group and ensure we can cater to your specific needs.
Do you have discounts for regulars?
Yes, our VIP Membership is perfect for those families that will want to come in regularly.
Drop & Dine
Does every Tabatinga venue offer Drop & Dine?
It is an individual venue decision whether they want to offer a Drop & Dine service for its customers. However, all Drop & Dine services are run only at specific pre-advertised times (generally Friday and/or Saturday nights) and are a closed session. Outside these times the normal parental supervision requirement remains in place.
How old do the children have to be?
Please check with your local Tabatinga, however it is highly recommended that children are at least four (4) years of age and MUST be toilet trained.
Can I leave the Club?
Parents using the Drop & Dine service must stay within the Club’s premises at all times so you are readily available should you be required.
Can I pop back in and check on my child?
Absolutely, often children especially the younger ones may feel a little uneasy on their first visit with us, so you are welcome to pop back at any time to check on them. Our staff are sensitive to this fact and are always on the lookout for children who may appear to be stressed. Usually though after a few visits they will feel at home with us and probably won’t want to leave when it comes time for you to collect them.
What will the children eat and drink?
Parents will select a meal for their child at the time of dropping them off and there is also unlimited water available during the session.
I want my child to have a meal with the family, can I bring them in afterwards?
Yes, we offer a reduced entry fee for children who do not wish to partake in the meal offering. However, please remember that there are strict session finish times, and parents need to be aware of how much time remains in the session and make a determination of its value.
What happens if there is an incident?
If a child requests their parents or we need to contact you for whatever reason you will be called on the mobile number you have left at our reception or paged over the Club’s PA system.
Do I need to book?
It helps us to get the staffing levels right if we know beforehand how many children are coming in so booking ahead is always preferred.
What are the Drop & Dine staff qualifications?
As the parents are still within the same venue as their children (i.e. the host Club) this service is not classified as Child Care. However all staff over the age of 18 years will be required to have a Working With Children/Blue Card clearance and at least one staff member will have a current First Aid qualification.
VIP Membership
How long does the membership last?
The VIP Membership will last for 12 months, at the conclusion of this time you will be invited to re-join. Memberships cannot be frozen during the term. No refunds will be issued for memberships cancelled within the 12 month term.
Are there any other fees and charges?
Payments made by credit card may incur additional bank fees.
How old do you have to be to join?
There is no upper or lower age limit on membership. However there are height/age restrictions on some of the equipment and attractions.
What does the Membership include?
When you first join, the VIP child will receive a special Junior Ranger Certificate and a Tabatinga Gift Pack. Then every month the VIP child will receive an emailed newsletter, loaded with fun colour-ins, puzzles and stories based around an environmental or cultural event celebrated that month. Your VIP entry and café privileges will be managed by the Tinga Check-In Kiosk at reception.
Can I use multiple privileges on the same visit?
Yes, the VIP membership privileges are yours to use as you see fit. If you want to redeem more than one offer when you visit, you simply check-in and redeem a new offer. Our reception staff will assist you if needed.
What happens to unused vouchers at the end of the month?
At the end of the month all unused vouchers are cancelled and a fresh set of offers are loaded onto the kiosk. You will receive an SMS at the start of each month to let you know when your vouchers have been reset and are ready to use.
Can I use my vouchers at any Tabatinga venue?
Yes, the vouchers are designed to be used at any participating Tabatinga venue.
